Every Call, Answered

Live Agent is a dynamic call center solution with human agents dedicated to Domino’s and creating the perfect meal for your customers. And it’s better with the introduction of two new innovations – Accent Softening and Enhanced Credit Card Capture technology that will enable our passionate Live Agent team to convert more orders than ever before!

Enhance the Customer
Experience

Human Live agents can
focus on the customer to create
the perfect meal

Optimize Labor
Deployment

In-store team members
can focus on meal production

Prioritize
Profitability

Identify and prioritize
the best offers for
your customers

What is Live Agent?

Live Agent is a Domino’s dedicated, 1,000+ person, call center located in the Philippines powered by ePerformax – a global leader in the contact center space with clients that include T-Mobile and PayPal and over 6,500 team members.

Because Live Agents don’t have to worry about meal production, they can focus 100% of their attention on the customer providing an attentive, personalized meal ordering experience every time.

Discover the Power of Live Agent

Coupon Prioritizing – identify and prioritize the top 4 coupons for Live Agents to offer
Platform Integration – we seamlessly integrate with your proprietary systems.
In-Depth Reporting – Average ticket, Order type, Coupon Mix, AOT, and more.
Dynamic Forecast Management – we use the latest forecast management tools to plan for the biggest events.
Available in both English and Spanish.

Better Than Ever
Live Agent 2.0

We’re excited to announce the launch of Live Agent 2.0 with two new, innovative advancements for our dynamic call center solution – Accent Softening and enhanced Credit Card Payment Support.

Your customers will love the ease, speed and accuracy of the new, Live Agent 2.0 ordering experience, which will deliver higher C-SAT scores, higher order completion rates and increased bottom line profits for you!

Accent Softening

Get Clearer Communication

Our game changing accent softening technology is a cutting-edge, generative Ai for voice that softens human Live Agent’s accents in real time, creating clearer communication between the agent and customer.

Book a demo to lean more!

Enhanced Credit
Card Capture

Reduce Lost Sales

We’ve Improved Credit Card Capture accuracy and security our second Live Agent 2.0 advancement delivers enhanced customer support for the credit card payment process. Live agents are now able to support customers in real-time, so they don’t end up frustrated or worse, hanging up and having to restart their order.

When a credit card payment error occurs (eg an incorrect expiry date is input), our Live Agents can re-join the call to help instruct the customer how to fix the error and complete the payment reducing lost sales.

Humans First
The Live Agent Advantage

Our call center is staffed by a team of over 1,000 human agents who are supported by Ai tools like Accent Softening. This means Live Agent leverages the best of both worlds – the amazing customer service and emotional connection of a human agent and the time-saving, efficiency of Ai.