The Live Agent Advantage
Hear What Our Customers Have to Say
Joe Vitale, VP of Operations at RPM Pizza and Mike Rompel, a 50+ Store Franchisee share how Live Agent has enabled them to answer every call during peak hours — boosting sales by handling higher call volumes and upselling more effectively.
Your Domino’s Dedicated
Call Center Solution
Live Agent is a Domino’s dedicated 1,000+ person call center in the Philippines dedicated to creating the perfect meal for your customers and is powered by ePerformax – a global leader in the contact center space with clients that include T-Mobile and PayPal. Live Agent is ready 24/7 in English and Spanish.
We work closely with our Domino’s partners to continuously improve our products. Thanks to your partnership and insight, we’ve added game-changing advancements that enhance both the customer experience and your profitability.
Now with AiVA – Your Ai Virtual Agent
AiVA works with Live Agent and the nusutus+ Telecom System and has proven to increase speed, accuracy and order conversion rates. AiVA answers non-order questions and determines the best path for your customer, to Live Agent or to the store. AiVA reduces non-order calls to your store
by over 30%.
Accent Softening Technology
Get Clearer Communication
Ai for voice softens human Live Agents’ accents in real-time, creating clearer communication between the agent and the customer. This cutting-edge technology helps reduce confusion and call time, while also improving customer retention and satisfaction.
Credit Card Capture Technology
Agents can now resolve credit card entry errors in real-time, improving credit card processing accuracy to 99.9% and helping to increase customer satisfaction and save lost orders.
