The Live Agent Advantage
Hear What Our Customers Have to Say
Joe Vitale, VP of Operations at RPM Pizza and Mike Rompel, a 50+ Store Franchisee share how Live Agent has enabled them to answer every call during peak hours — boosting sales by handling higher call volumes and upselling more effectively.
Your Dynamic Call Center Solution
Live Agent is a Domino’s dedicated 1,000+ person call center in the Philippines dedicated to creating the perfect meal for your customers and is powered by ePerformax – a global leader in the contact center space with clients that include T-Mobile and PayPal. Live Agent is ready 24/7 in English and Spanish.
We work closely with our Domino’s partners to continuously improve our products. Thanks to your partnership and insight, we’ve added game-changing advancements that enhance both the customer experience and your profitability.
Now with AiVA – Your Ai Virtual Agent
Works with Live Agent and the nusutus+ Telecom System and has proven to increase speed, accuracy and order conversion rates. AiVA answers non-order questions and determines the best path for your customer, to Live Agent or to the store. AiVA reduces non-order calls to your store
by over 30%.
Accent Softening Technology
Get Clearer Communication
Ai for voice softens human Live Agents’ accents in real-time, creating clearer communication between the agent and the customer. This cutting-edge technology helps reduce confusion and call time, while also improving customer retention and satisfaction.
Credit Card Capture Technology
Agents can now resolve credit card entry errors in real-time, improving credit card processing accuracy to 99.9% and helping to increase customer satisfaction and save lost orders.
The Profitable Approach
It’s more than just average ticket. Live Agents are trained to maximize customer retention and profitability by picking up on customer cues to offer strategic upsell suggestions or to promote your prioritized, local store coupons. Conversations only a human agent can have.
