CUSTOMER STORIES
From RPM Pizza to Posso Pizza: The Live Agent Advantage
Joe Vitale of RPM Pizza and Mike Rompel of Posso Pizza highlight how Live Agent Live Agent has transformed their customer service and operations. Joe reports stronger order fulfillment, smoother customer experiences, and calmer store environments. Mike, once hesitant to change, now runs every store with Live Agent, proving its value in delivering consistent, professional service. Together, their success shows how Live Agent reduces phone stress, empowers teams to focus on the makeline, and ensures customers get the perfect meal, each and every time.
“We’re seeing better fulfillment, stronger tickets, and a better customer experience. Customers aren’t rushed on the phone, and our stores have a more positive atmosphere.”
Joe Vitale, RPM Pizza