CUSTOMER STORIES

From Chaos to Calm: How Gus Garcia Transformed His Store with Live Agent

Gus Garcia of Springfield Pie knows the impact call centers can have on the bottom line, productivity and morale in the store. In the past, constant phone interruptions left his team stressed and distracted from the makeline. Now, with Live Agent and AiVA taking calls out of the store—and innovations like accent softening—he can ensure the best customer experience and bottom line results.

“In the past, I tried different companies and had so many complaints. After I started using Live Agent, life in my store changed.”